Monday, September 22, 2008

Housing and Recovery Act of 2008

Here is the summary according to the original document

1. Long-term affordability.

The program is built on the idea, expressed by Federal Reserve Chairman
Bernanke, that creating new equity for troubled homeowners is likely to be a
more effective way to avoid foreclosures. New loans will be based on a family's
ability to repay the loan, ensuring affordability and sustained homeownership.

2. No investor lor lender bailout.

Investors and/or lenders will have to take significant losses in order to benefit for the proceeds of the loans refinanced with government insurance. However, these losses would be less than the losses associated with foreclosure.

3. No windfall for borrowers.

Borrowers will share their new equity and future appreciation equally with the FHA. Borrowers will pay for the FHA insurance.

4. Voluntary participation.

This will be a voluntary program. No lenders, services, or investors will be compelled to participate.

5. Restore confidence, liquidity, and transparency.

Credit markets are fearful and frozen in part because banks and other financial
institutions do not know what their subprime mortgages and related securities
are worth. The uncertainty is forcing lenders to hoard capital and stop the lending necessary for economic growth. This program will help restore confidence and get markets flowing again.

Monday, July 14, 2008

Customer Service Story

I would like to take a moment to share with you a customer service story about one of our own here at CRES. Our customer Debbie thought it was a positive experience worthy of a blog post!

The snippet from the Chico Home Blog:

Emotions of real estate
By Debbie Brodie

I was reminded of an important life law this past week: “It is rarely about you.”

I had a week where all the forces of my universe collided, making things feel off balance. I could make you a list, but this article is “not about me.” I will tell you the part that impressed me.

I am coming up on the fifth anniversary of my business, and I was buried with reports and applications for renewals, along with my regular work.

One company e-mailed me an 11-page attachment to print out, fill in and return. The document was full color, with lots of dark ink. Pages 8 and 9 were two full pages of ink — a sales flyer for another product.

This tipped me over. I called the company and complained about the sales piece and all the ink, and why wouldn’t they create an e-mail without all the heavy graphics? I wasn’t mean, but I wouldn’t have been surprised if she called me something rhyming with witch when she hung up the phone.

Yet, the company representative was extremely polite, customer-service focused, and treated me with total respect. She did not get defensive, or give excuses. She was the rare individual that realized “it wasn’t about her.” In this case, it was about me and my week.

She happily mailed out the information with snail mail, using a full cartridge of their ink! She followed up, and stayed the total professional. I was so impressed, I called her and thanked her for her great people skills, and apologized for being grumpy. I then put it in writing, and hope she gets a promotion.

To further read this post, please go to: Emotions of real estate

Monday, July 7, 2008

Don’t be a California Worker’s Comp “enforcement target”.

The California Division of Industrial Relations has launched operation Insurance Coverage. The operation is designed to target employers who do not purchase Worker’s Compensation Insurance. John Dugan, head of the Division, says the program is designed to “systematically identify unlawfully uninsured employers to prioritize as enforcement targets.”

The project is funded by SB 869, which authorized a special fund to be used. The fund will receive credits for enforcement penalties, so expect DIR to be aggressive with fines and penalties so as to recoup the investigative dollars spent. Several state agencies have agreed to share data, including the EDD, UEF, and rating agencies licensed by the Insurance Department.

For more information, visit www.dir.ca.gov

Not sure if you comply, call us at 800-880-2747

Tuesday, July 1, 2008

Customers Say

“We have been associated with CRES since the late 90's and have always felt totally protected. We have received quick service from the legal department who responds quickly and I got the helpful attention from our AE who has been there to resolve issues and answer questions for me. It has been a rewarding relationship starting with the friendliness of the receptionist who answers the phone instead of having to listen to a long menu. And the low cost of this service makes it very worthwhile for this company.”
Barbara Thomson, Broker/Realtor
Century 21 Palmieri

Wednesday, June 18, 2008

StressLess Hotline

Are you using all of the Member benefits afforded to you by CRES Insurance?

CRES Website - Visit
www.cresdirect.com and log into the Members Only section to access our Legal Forum’s Risk Management information. This info is designed to help reduce the likelihood of a lawsuit. Sample Disclosure Letters and Risk Management Updates are continually being added to the site. They contain claim examples and hot topics in the industry. Log on now!

CRES StressLess Hotline - All Members have access to the CRES StressLess Hotline. Have an issue that you think may lead to a claim or want to run a scenario by the CRES Legal Forum? Call the StressLess Hotline at 877 CRES-INS. We want to protect your company’s future. These calls do not reflect against your policy and are free as part of the services provided to you when you are a CRES member.


CRES Insurance…we mean Business.

CRES StressLess Logo

Find out more about our StressLess Hotline HERE.

Wednesday, May 28, 2008

Will Purchasers Have To Reimburse PMI?

From Inman News

"I had a loan that was greater than 80 percent of the value of my home. My loan required me to purchase private mortgage insurance (PMI).

But I recently had to do a deed in lieu of foreclosure because I could no longer afford the increases in the adjustable-rate mortgage. Now the PMI company has come after me for the $43,000 it paid the lender due to the deed in lieu.

Is the PMI company allowed to subrogate and go after me for its loss? Isn't the reason you buy premiums for this coverage and insurance is a calculated risk on their part, so that I wouldn't have to pay?"

For the answer to this question, please click here to read the full article at Inman News.


Tuesday, May 27, 2008

NAR and DOJ settle Antitrust suit.

There is a proposed settlement of the 2005 lawsuit against NAR by the Department of Justice surrounding NAR’s IDX/VOW rules. Deborah A. Garza, deputy assistant attorney general for the U.S. Justice Department, today characterized the settlement as "a full success" for the department. "We were able to achieve full relief with respect to the practices we were concerned about," she said. The proposed settlement provides that an MLS "may not prohibit, restrict, or impede a participant from referring registrants to any person or from obtaining a fee for such referral."

The controversy surrounded NAR-adopted policies governing online sharing and display of listings, and the circumstances under which those listings were shared, or sharable, to other real estate professionals. The main beef of the DOJ was NAR rules that required MLS’s to selectively withhold property listings from companies that operate VOW-based search sites that feature a collection of property listings from MLS members.

The settlement proposal provides that the display of listing information on a VOW site "does not require separate permission from the participant whose listings will be available on the VOW," but does provide that individual sellers can choose to block information about their home from display on the Internet.

The proposed settlement will be published in the Federal Register and is subject to a 60-day comment period and a 30-day review by a judge before it is final.

Subprime Crisis May Not Affect Real Estate Agents or Mortgage Brokers

Below is an exerpt from the Real Estate Agents, Mortgage Brokers Could Leave Subprime Crisis Unscathed article our own Steve Sargenti co-authored in Property and Casualty Insurance News.

"Not every firm connected with residential real estate and poor credit borrowers faces catastrophic exposure to subprime mortgage losses. Front-line professionals far removed from the aggrieved investors are in much better shape.

For example, mortgage brokers and real estate agents face relatively little exposure to the subprime crisis because their direct relationships are with buyers and sellers.

By contrast with lenders and mortgage banks, mortgage brokers are arrangers of credit. They do not render investment advice nor underwrite buyer credit quality. These front-line professionals facilitate or arrange deals between willing buyers and sellers of real property.

Real estate and mortgage brokers do not face direct liability from the largest aggrieved class: the investors who own mortgage-backed securities. These front-line professionals are much safer bets to survive the subprime crisis for at least three reasons:

(1) The legal nuance that all real property is unique.

Essentially, there is no material fact to misrepresent because home value is established by the convergence of a willing buyer and willing seller. Real estate agents face borrower claims that they overpaid for their house, or did not understand the
financing, but arrangers are not responsible for truth-in-lending disclosures.

(2) Difficulty in establishing damages.

An aggrieved investor will face a number of hurdles tracing liability back to a front-line professional. For example, many states have remedy and anti-deficiency laws that require the owners of most loans secured by real property to make a difficult choice should they not be getting paid.

The choice is to forego the security (the house) and sue the borrower on the note, or obtain the proceeds via exercise of a power of sale. In short, lenders can either get a money judgment or the house, but not both.

The economy and security of foreclosure is far preferable to abandoning the security and obtaining an uncollectible judgment. What is usually left is a lender that bids the full value of their note at public sale. Successful or not, this “full credit bid” is an admission the property was worth at least the loan amount. VoilĂ —no damages.

(3) General unwillingness of mortgage lenders to bring direct actions against real estate and mortgage brokers.

Most mortgages are still originated through independent channels. Lenders are heavily dependent on the retail and wholesale distribution channels and are therefore reluctant to alienate these key partners."

Please click HERE to read the full article.

Friday, January 11, 2008

Toxic Homes

How does a buyer prove failure to disclose mold? You wont believe how one family did. Check out this story on ABCNews.com

Thursday, December 6, 2007

Exciting news for the Colorado Mortgage Industry

The state of Colorado has issued an Emergency Rule that requires Mortgage Brokers to have Errors and Omissions insurance effective January 1, 2008. We here at CRES have been working hard at developing an E& O program that offers exceptional coverage at a price point that might surprise our customers!

There are going to be a lot of options out there, but with the current state of the industry, a lot of the other carriers are going to try to get a higher premium fueled by fears and the fact that E & O coverage is now mandatory in Colorado. After 12 years of insuring the mortgage industry, we care more about our customers than we do about the news.

Check out our new program to assist in compliance by clicking below!
Colorado 3...2...1 Comply! Program

Wednesday, November 21, 2007

Happy Thanksgiving!

In keeping with the holiday theme of giving thanks, during the socializing or meal, people talk about what they are thankful for or tell about experiences during the past year which have caused them to feel grateful. We at CRES have so much to be thankful for, but on the eve of the Thanksgiving holiday, we extend thanks to the over 100,000 real estate professionals that count on us for protection day in and day out.

We also extend special thanks for the professionals and countless other volunteers who performed so heroically in the face of the California wildfires. It was an awesome display of public service and humanity that we will not soon forget.

-Steve Sargenti

Tuesday, November 6, 2007

Selling agents Beware!

Fiduciary Duties are broader than CC 2079!

Agent Mike inspects a Northern California house hoping to secure a listing when the house goes on the market. He makes some notes about possible water leaks, cracked walls and pool damage.

Mike does not get the listing. But another agent with the same firm ends up representing the buyer. Mike is part of the same team, so he ends up showing the house to the buyers. They ultimately write an offer that is accepted.

The selling agent receives a TDS from the seller, which discloses most, but not all, of the defects Mike noted during his prospecting inspection. Turns out the slab is on-tilt and the house requires substantial repair to keep it from cracking further.

A jury found the selling agent had fulfilled their disclosure obligation in compliance with Civil Code 2079 Can the selling agent (and her employing broker) be liable for negligent non-disclosure, even though they complied with 2079?

The court says YES a selling agent may be tried for constructive fraud. Fiduciary responsibility is broader than 2079-- regardless of how a selling agent obtains information and even if the information is largely redundant to that disclosed through other sources, a fiduciary can be taken to trial for negligent non-disclosure. The case: Michel v. Palos Verdes Network Group, Inc.

Monday, October 29, 2007

Upcoming CRES Events:




Does Your Firm Manage Properties?

It is two in the morning and the phone is ringing. The tenant has a gushing toilet. RING- The tenant has a leaking roof. RING- The tenant is mad that the next door neighbor has a stereo that he loves to play at ear-splitting volumes. Sound familiar?

As a part of their everyday activities many real estate offices will handle property management. Sometimes they will handle large apartment or condo complexes, and sometimes just a house or two for an out of town client. In any event, you face many of the same exposures.

For those who do property management, the best place to start tuning up E&O exposure is to begin with the Property Management Agreement. Think about your own: what have you agreed to do for the property owner (and sometimes more importantly) what have they agreed to do for you?

Oftentimes when faced with a Property Management claim we look to the PMA for reference to insurance or indemnity agreements between the broker and the property owner. It is imperative that you check to ensure that the property is both insured and also that the policy has appropriate coverage levels. The broker should also make every attempt to be named on the homeowners policy as an Additional Insured. This will assist you in making a defense claim to the homeowner's insurance should you ever be sued in relation to the management of property. Note that Homeowner's policies most often have bodily injury coverage (and E&O policies usually do not). You want every bit of protection you can find.

Another common allegation against managers is that they do not keep close enough tabs on the tenants, and thus the property owner tries to get paid back for damage that the tenant does. A regular drive-by (or annual inspection of the premises, if allowed by the management agreement) is a good idea. Show the owner that you are looking out for them; It goes a long way in keeping good relations with the owner.

Friday, July 13, 2007

10 Do’s and Don’ts to Know in a Real Estate Transaction

  1. As the listing agent, DO have the seller sign and verify the information that is submitted to the Multiple Listing Service.

Protect yourself and have the seller’s sign the MLS report before you submit the information to your MLS.

2. “Per Telephone Call” Signatures- DO NOT DO IT.

The buyer or seller should always sign all legally binding documents such as the purchase agreement or counter-offer. An agent’s signature for their buyer or seller followed by the words “per telephone call” is not sufficient to forma legally binding document and will not stand up in court. Get a signature! We are in an age with fax machines at the tip of our hands. All aspects of a real estate transaction are critical, important items need to be signed by the buyer and seller.

3. DO get a release agreement.

If you agree to a settlement or condition of the property, contact Risk Management to obtain an appropriately drafted Settlement and Release Form and have both parties sign. Often sellers will credit the buyers for a condition of the property. For the seller’s protection, have the buyers sign a settlement and release form stating that a settlement of x amount of dollars was agreed to for x condition. With this form, the buyers are on notice that they have agreed to this dollar amount and therefore will not hold the sellers liable for damages later for that condition.

4. Agents- DO your inspection.

Place yourself at the property. Even if the house is flawless, find something to write in the agent’s portion of the TDS confirming your visual inspection at the property. DO NOT write only, “Buyer should get Physical Inspection” as the statement fails to prove your visual inspection.

5. DO NOT go outside of your profession.

If you see a crack in the slab, simply write, “crack in slab”. DO NOT try to guess what caused the crack. Do not perform inspections of inaccessible areas such as roofs, attics, and crawl spaces. Remember your job is to view accessible areas. If you represent the buyer and are advised that an issue may exist within an inaccessible area such as a roof, attic or crawl space, urge your buyer in writing to have the appropriate professional inspect the condition.

6. Sellers- DO have the Buyers get a professional inspection.

It is advised to make it a condition of the sale of your property, the buyers have a professional home inspection completed by an ASHI or CREIA certified home inspector. DO NOT identify the specific inspector, rather merely require that the buyer select an ASHI or CREIA certified inspector. Inspectors from these agencies are held to a higher standard of care. DO NOT let the buyer skip a home inspection. Defects or conditions of the property that arise later, may come back to haunt the seller because it was not addressed before the transfer of the property.

7. DO use a (3) Step Disclosure Process.

Anytime you are making a material representation as to the condition of a property and you do not know the statement is true for a fact, use the following process in written form. For example, if your seller represents a new roof was installed by a licensed contractor five-years ago, do as follows: FIRST: Identify the source of statement. SECOND: Disclaim verification and/or accuracy and validity of the third-party statement. THIRD: Urge Buyer to independently confirm the statement.

Under this example, the disclosure would state:

(1) “Per Seller, a new roof was installed by licensed contractor 5 years ago.”

(2) “Agent has not, nor shall they verify Seller’s statements as to the roof.”

(3) “Buyer is urged to perform their independent investigation to confirm Seller’s statements as to the roof.”

8. DO consider the appropriate time frame for Notice(s) to Perform.

The Notice to Perform aspect of the purchase agreement is a very potent clause. Bear in mind that if the buyer agrees to the standard 24-hour notice period in the purchase agreement, this may later come back to haunt the buyer and buyer’s agent. For example, if the notice to perform contains the standard 24-hour period, depending upon the buyer’s and their agent’s availability, they may both have enough time to consider removal of the contingency and default under this time period. As such, when representing buyers, consider using a longer period such as 72 hours.

9. DO use the appropriate form for increased deposits subject to Liquidated Damages Clause.

The Liquidated Damages Clause in a residential purchase agreement only applies to initial deposit monies. If your seller wants the buyer to increase their deposit with the increased deposit subject to the Liquidated Damages Clause, the purchase agreement mandates that the parties use the CAR- RID form. The higher the amount that is subject to liquidated damages, the greater the protection to the seller. Similarly, the lower the amount of the deposit subject to liquidated damages, the less money the buyer stands to lose if they inexcusably fail to close the transaction.

10. DO call Risk Management.

As we know, several items pop up in the course of a transaction. If you face any situation that you are unsure of, do not hesitate to place a call to Risk Management to clarify the situation. The call may take as little as five minutes and save you several months in litigation as well as the payment of your deductible.